Welcome to Help Desk
The GVSD Help Desk is a service of the Information Technology for Learning department. We provide IT support for all employee groups via our Web Help Desk Ticket system. Anyone with an SD61 email address can request assistance using this resource. If you have an urgent request, or difficulties in accessing your account, please contact Help Desk directly at (250) 475-4188, or email@example.com.
Helpdesk phone support is available from 8:00 am- 3:45 pm, Monday-Friday.
Although we are always happy to assist, some of the issues you most frequently encounter can be solved by reviewing the information below.
All computers benefit from a weekly restart. Windows 10 computers in particular receive regular updates which require restart. A restart can also resolve many computer issues without need of further intervention.
Accessing SD61 Wi-Fi:
The SD61 Wireless Network is available to all employees and students within the district (although elementary students may need to request access).
District Email is available through the Outlook Web App (OWA) from any web browser by following this link. All district supplied desktop and laptop computers can also access email with the Outlook desktop application.
This user guide provides more information about using the web-based version of Outlook:
Adding A Signature to Outlook 2016:
MyFiles is a service that provides secure access to documents stored on the SD61 server from any personal computer, using a web browser (ex. Google Chrome). It is available to all staff. Staff can download files on their home drives (H:) as well as any collaborative folders staff belong to (ex. W: Drive).
This page includes links to Quick Start Guides and video tutorials for individual Office programs, as well as links to additional detailed Microsoft training materials.
As of September 2019 all District managed Windows computers have been updated to Windows 10. Prior to this many desktops were using Windows 7. A series of resources have been created to help staff who are new to Windows 10, as well as those who have some experience, but want to learn more. Click on the banner below to view the resources.