Helpdesk tickets are typically the quickest way to get technical support from IT for Learning support staff. They can be created on any computing device, at any time, by users with a valid District username and password (staff who are having issues with their district login can call (250) 475-4188 for assistance). Providing detailed information often leads to a quicker resolution. Follow the instructions below to learn how to create a ticket.

Logging In

Type: https://webhelpdesk.sd61.bc.ca/ into your web browser (Chrome, Edge, Safari, Firefox, etc.). NOTE: If you are logged into Chrome with a District G Suite account you can go to the Staff Bookmarks folder (A) and click on Log a Web Help Desk Ticket (B)
Enter your usual District username/password at the login screen.

Creating a Request

Select a Request Type. Some of the most common request types are: A: Accounts and File Services: Help with access to shared files and folders, lost files/data, District accounts, Apple IDs, accounts for practicum students, etc. B: Hardware: Repair/replace a monitor, keyboard, laptop, desktop, iPad, Chromebook, etc. C: MyEducation: Reports, Attendance, Records Management, Password Resets, etc. D: Network Connectivity: Issues with Wi-Fi and wired internet connections. E: Smartboard: Issues with classroom projector systems (TEC packages). F: Software: Installing specialized programs and apps on Windows PCs and iPads.

Request Sub-Categories

Depending on your request type there may be one or more sub-categories to select. For example, the process for requesting an iPad app starts as a “Software” request, but then leads to several additional categories. We realize that some of the categorization can get confusing, and that some issues do not fit neatly into any pre-existing categories. You can always just make a best guess about how to report your issue; a member of the IT for Learning Support Team will be in touch with you to clarify your support request.